FBSE Seminar Empowers Frontliners in Mariveles
The Filipino Brand of Service Excellence (FBSE) Seminar, a flagship training program by the Department of Tourism – Region III (DOT), in coordination with the Provincial Tourism Office of Bataan, was held on May 30, 2025, at Romalaineโs Seafood Restaurant in the Municipality of Mariveles. This specialized training aims to standardize the hospitality services of the frontline workforce by incorporating Filipino culture as a national branding identity.
A total of 68 participants, composed of stakeholders from various related fields such as employees and owners of restaurants, hotels, cafรฉs, resorts, government employees, barangay tourism committees, and members of the academe in the locality joined the activity.
Interactive discussions and workshops were conducted by FBSE Accredited Trainer and Resource Speaker Mr. Gil Tesoro Regondola, assisted by DOT Representative Ms. Nikka Nulud.
Topics covered during the seminar included the 7Ms of Filipino Hospitality and Service Excellence, the Mabuhay Gesture, among others.
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